![]() Contact a data recovery company, if the data stored on the drive is extremely important. You can contact the place you got it from or our Support on that: If the drive is not recognized by Disk Management, then there's something wrong with the enclosure or the drive itself. Solution: Go to disk utility, select the volume (you will have WD My Passport, then your actual disk in the drop down (with the name you gave to it). One can reformat the hard disk with the Erase option available in the WD Unlock Tool. In case it is, but has damaged partitions and/or file system, you can run some data recovery program on it, so you can see if the data over there is recoverable: Īfter that, you can run WD's DLG short and extended tests on it: The reason is that there is hardware level encryption in the WD Passport.The Only solution left is that you will have to forget about what was there in the hard disk if you forgot your password and start afresh. ![]() If the issue persists, you can go to Disk Management and see whether and how is the drive recognized over there. That way, you will rule out a possible connection related issue. One thing you can start with is to just attach the drive with different USB cable to another computer. Is the drive under warranty? Do you have some really important data stored over there? However, WD external HDD is also prone to damage and other issues, like the WD My Passport not showing, but the LED is blinking.
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